30 day money back guarantee on diamonds, but not custom work.(The competition says "oops you're 1 day over the return limit, too bad". We say "We want to make sure you are completly satisfied with our services, so we will do everything in our power to make you happy")
We guarantee that your family heirloom will be well cared for at Ferguson Jewellery.
We guarantee our workmanship on new rings against any flaws or damage on our part.(Although this has rarely been an issue since we opened in 1999.).
We do not guarantee, but however, have been very successful in upgrading previously bought diamonds to sizes often past our clients expectations(we can generally meet or exceed our competition in this regard).
We do not guarantee, but have been very successful in the re-sale, consignment, and/or reimbursement of previously bought diamonds.
We do not guarantee beating someone else's price - but if the other guy's diamond is as accurately graded as ours, we will sure try to beat it(and we usually succeed). Another reason we may not be able to match another jewellers price is that the diamond may have been bought second hand at a lower than market price. Some people don't have a problem with buying used, but there are few ways to tell the diamond's history - what country it originated(blood diamonds), if the stone was sold as the result of a bad relationship, etc.
We always guarantee that we will do whatever is in our power to keep you a happy customer who keeps coming back and continues to recommend us.
Because we are relatively small, we can actually use common sense to maintain our customer satisfaction - again, we will do everything in our power to make you a happy client. And because of this, we thankfully generate much of our traffic through referrals.
Sean Ferguson.
Makers of Engagement Rings and Wedding Bands - #109, 7015 Macleod Trail SW Calgary T2H 2K6